If you are expecting a certain message, and you're not receiving it (also assuming the sender is not receiving a bounceback message), it may be getting caught in the spam filter.

To access your spam filter, do the following:

• Visit http://fightmyspam.com/ - your MegaNet-provided spam filter.
• Log in using your full email address and regular email password.

Once logged in, you will see messages that have been trapped. Each message has a drop-down menu on the left that allows you to take specific actions. Here are the options commonly used:

• Accept Message: accepts the message once.
• Whitelist sender: accepts the message and prevents emails from the address from being blocked again.
• Whitelist domain: accepts the message and prevent emails from that domain from being blocked again.

You do not need to blacklist items already trapped. The filter will remove those messages after 5-7 days automatically.